FAQS

Have questions about what it’s like to work together? Check out these frequently asked questions.

If you don’t see your question here, contact us at hello@activemindsetcompany.com or call/text us at (512) 588-8292.

  • In Person: 

    Address is 203 W. Main St Ste. D, Pflugerville 78660 located behind Dazzle coffee shop 

    Virtual Therapy: 

    For clients that live in TX, VA, WA, DC, & MD

  • Sliding scale rates are in place to make therapy services more affordable. We do not want finances to get in the way of you or your child being able to receive therapy services, so sliding scale rates are available upon request. The rate can be discussed during a free phone consultation. If you are interested in one of these slots please mention this in your initial contact.

  • I do accept the following insurance:

    • Aetna

    • Anthem

    • Blue Cross Blue Shield (BCBS)

    • Cigna

    • Optum

    • Oscar Health

    • Oxford

    • United Healthcare

    • Kaiser Permanente of the Mid Atlantic (VA only)

    • Carelon Behavioral Health

    • Lyra

    • Rula

    • Spring Health 

    If I am not in-network with your insurance provider I will supply a monthly Super Bill (receipt) that you may submit to your insurance provider for possible reimbursement. Please check in with your insurance provider to see if you are eligible for reimbursement from an 'out of network’ provider.

    Check out this website to learn more about superbills and how to submit them to your insurance:

    https://www.choosingtherapy.com/superbill/

  • We make it easy for you to get copies of your health care records. Records are maintained for seven years from the end of services.

    You can reach out to request records in any of these ways:

    1) Email Active Mindset Co. at shanbria@activemindsetcompany.com

    2) Message via the portal

    3) Call or text: (512) 588-8292

  • You can contact the Texas Behavioral Health Executive Council (BHEC), the licensing authority, in these ways:

    BHEC Website

    333 Guadalupe St., Ste. 3-900

    Austin, TX 78701

    Tel. (512) 305-7700

    1-800-821-3205 24-hour, toll-free complaint system.

    The Council is open Monday through Friday, 8:00 A.M. to 5:00 P.M., but closed on state holidays.

    BHEC Verify Therapist’s License

    (Shanbria Oglesby, License No. 87858)

  • You have the right to file a consumer complaint (as outlined in Texas Health & Safety Code Section 181.103).

    ​Find Instructions: Complaint instructions and forms are available on the website of the Texas Health and Human Services Commission (HHSC) or our specific licensing board, Texas Behavioral Health Executive Council (BHEC).

    HHSC Consumer Protection Site

    Consumer Protection Hotline:

    (800) 621-0508

    BHEC Complaint Site

    BHEC Contact Info:

    333 Guadalupe St., Ste. 3-900

    Austin, TX 78701

    Tel. (512) 305-7700

    1-800-821-3205 24-hour, toll-free complaint system.

    The Council is open Monday through Friday, 8:00 A.M. to 5:00 P.M., but closed on state holidays.